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TO ENSURE ALL ITEMS ARRIVE SAFELY, WE USE DOUBLE CORRUGATED GIFT BOXES AND BUBBLE WRAPPED BAGS INSIDE OF THE BOXES TO ADD AS MUCH PROTECTION AS POSSIBLE TO THE CLOCKS - ALL CARDS AND MAGNETS ARE SEND IN BUBBLE WRAPPED BAGS PLACED INSIDE OF BOARD BACKED ENVELOPES.

RATHER THAN REPLACING THE WHOLE ITEM WE WILL SEND YOU OUT A NEW ACRYLIC SHIRT BLOCK SHAPE WITH THE CORRECT SPELLING TO REPLACE THE ORIGINAL.

FIRSTLY, PLEASE TRY TO REPLACE THE BATTERY THAT YOU USING, IF THIS DOES NOT SOLVE THE PROBLEM WE WILL SEND OUT A REPLACEMENT CLOCK MOVEMENT WITH INSTRUCTIONS HOW TO FIT THIS RATHER THAN REPLACING THE WHOLE CLOCK.

Please visit the link below for help attaching the hands -

http://www.myshirt123.com/faq.html

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